DELIVERY FEES
SHIPPING POLICY
CENTRAL LONDON FAST DELIVERY
Electric Scooters/Electric Bicycles Delivery to UK is FREE OF CHARGE and can take up to 5 working days.
OUR SHIPPING TIME
Any of our product may take up to 14 working days to arrive to your address.
Note: Accessories ordered with e-bikes and e-scooters may come in separate deliveries.
STORE PICK UP
We offer FREE store PICK-UP service from our Central London warehouse.
Simply select “STORE PICK-UP” at the checkout and complete your purchase.
Orders may take up to 5 working days to arrive to us, you will be informed you when your items are ready to be collected.
Unfortunately we are unable to reserve store stock, this is available on a first come, first-serve basis.
After-Sale Service Policy:
If you experience any issues with your purchased e-bike or e-scooter, our representatives will remotely assist you in troubleshooting. If further assistance is needed, you must bring the product to our store for inspection and repair. Please note that transportation costs to our store will be your responsibility.
Our skilled technicians will assess the problem and provide a repair estimate. Once repairs are complete, we will ship the fixed product back to you. You will be responsible for the cost of return shipping and any applicable repair charges. We will provide an estimate of these costs before proceeding with the repairs.
In order to proceed with any order, it is imperative that you check the checkbox provided, explicitly confirming that you have carefully read, fully comprehended, and unequivocally agreed to abide by our comprehensive policies and terms.
Click here to find our address:
Contact – B.Smart Electric (bsmartelectric.com)